Gareth Hughes Counselling
Privacy Policy
Our contact details.
Name: Gareth Hughes
Address: 73 Llanon Road Llanishen Cardiff CF14 5AH
Phone Number: 029 20 030 888
E-mail: gareth@garethhughescounselling.com
Privacy notices last updated November 2023
The type of personal information we collect.
We currently collect and process the following information:
• Personal identifiers, contacts and characteristics (for example, name and contact details)
• All client information is anonymised and held in a secure location on a computer, which is password protected and which is stored in a secure and locked cupboard.
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How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
• It forms part of your client records.
• We use the information that you have given us to maintain your client records correctly. Such information will be anonymised, and details will be kept to a minimum.
• We may share this information with a relevant court should they require us to do so, and an appropriate order be presented to us.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You can remove your consent at any time. You can do this by contacting us directly.
(b) We have a contractual obligation.
(c) We have a legal obligation.
How we store your personal information
Your information is securely stored.
We keep your client records for one year after the date your last counselling session. We will then dispose your information by deleting your client records off our systems and any paper records or notes taken will be shredded appropriately.
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Your data protection rights.
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at gareth@garethhughescounselling.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at gareth@garethhughescounselling.com
You can also complain to the ICO if you are unhappy with how we have used your data.
ICO Wales contact details
Information Commissioner’s Office – Wales
2nd Floor, Churchill House
Churchill Way
Cardiff
CF10 2HH
Please phone 0330 414 6421 to talk to the team.
Email: wales@ico.org.uk